Shipping & Delivery
We deliver our products using Australia Post or Startrek Express. For orders under $40 we charge a flat rate of $6 for regular post (via Australia Post)or $9 if you choose express post (via Startrek Express). Shipping will be added to the order total upon checkout. Orders are generally dispatched within 2 business days. Shipping times vary depending on the provider selected and the shipping destination.
Mr&Mrs Fragrance Australia ships goods within Australia and New Zealand only.
Return Policy On Faulty Goods:
- Mr&Mrs Fragrance Australia offers a 30 day change of mind policy. Should an item not be what you thought it would be then we shall happily offer you a credit on its return. Goods being returned must be authorised by our office so please contact us before returning any item. ALL items being returned must be in AS NEW condition – unused and in original packaging. In the case where an item is in sealed plastic it must be sealed and unopened on its return .
- In the case of a faulty item it shall be replaced with an identical item for you as quickly as possible.
- In the case where the item is not as described on our site we shall refund your money in full on receipt of the returned item.
Breakage On Arrival
At Mr&Mrs Fragrance Australia we have a good record for the safe arrival of fragile goods. However if on arrival your goods are broken, chipped, cracked etc please contact us within 72 hours of your order being received and we will organise a replacement.
- Please check all contents of your order with 72 hours of receiving your parcel.
Please email us if you are not satisfied with your purchase so that we can resolve any problems.